Help

Frequently asked questions

Devices

Preferred system requirements for WEAR

【For App users】
○iOS 8 or later
○Android 4.1 or later

【For desktop users】
For Windows:
○Internet Explorer 11 or later
○Firefox
○Google Chrome

For Macintosh OSX:
○Safari
○Firefox
○Google Chrome

For smartphone:
○iOS 8 or later
○Android 4.1 or later

Does WEAR have a website for smartphone browsers?

You can use wear on most smartphones and on your PC as well (PC site).

Can I use WEAR on my smartphone?

Features on Wear.net (browser version) are limited. Get the App to access all features.
Download it on iOS 8 / Android 4.1 or a newer version.

App Store Google Play

Why can't I view certain pages on a web browser?

The site uses CSS, JavaScript and other programming languages. Make sure you can use JavaScript on your browser, or some of our pages may be unavailable.

Sign up / Log In

What is WEAR and how does it work?

By creating an account with WEAR, you can SAVE your favorite looks and items, add own items to your WEAR closet, as well as follow users and comment on their looks.

What can I do with my profile settings?

Choose an ID and name to set your profile

The user ID must be unique, and will be used in your page URL. The user name does not have to be original. You can choose any name you like.
You need to have a profile (account) in order to like, save and comment on posts.

How do I reset my password?

Go to your log in page, click on "forgot password" and receive a confirmation e-mail to reset your password.

How do I change the e-mail address for my WEAR Account?

Go to settings - click on "change e-mail address"

I'm having trouble uploading my profile picture.

Please make sure your image fits the following requirements:
-Image ratio must be 1:1
-Recommended size is 200px x 200px
-File format must be jpeg or gif

Images larger than 10MB cannot be uploaded.
Images will be resized to fit the 1:1 ratio.
Make sure your JavaScript setting is on if you are using a PC. If you are an App user, please update the software to the newest version available.

Certificate for client authentication – when does the URL expire?

The client authentication e-mail is valid for 24 hours.
When accessing to the authentication URL on the e-mail, make sure you are logged out from all WEAR accounts linked to your daily browser.
If your authentication URL shows up as an error, please go to your “my page” and receive a new client authentication e-mail.

Can I create more than one WEAR account?

You can register for 1 WEAR account linked to 1 e-mail address. In order to have more than one account, please use separate e-mail addresses for registration.

Password for registration.

Password for registration must be at least 8 ~ 12 alphanumeric characters.

Saving content

How do I SAVE images & items?

To SAVE looks and items, you will need an account.
After logging in, click on + to save looks and items to your SAVE folder.

Content in your SAVE folder will not be seen by other users. You can create new folders. If you don't, everything will be saved in your SAVE-ALL folder.

How do I remove images from my SAVE folder?

To remove a saved image, delete it from your SAVE folder on your page.
If the image you deleted is in a folder you've created, it will stay in your "ALL DATA” folder."

For PC users, saved images can be removed from your folder by clicking on the SAVE button again.

Moving saved data to other folders

If you are using a browser, go to your SAVE folder - under My Page in order to move an image to another folder.

How do I edit sizes and colors of saved items?

If you saved an item without selecting a color or size, you can edit and change it.
However, if you have already selected a size and color, this cannot be changed.
You will need to remove the item, and save it again.

Posting looks

How do I post a look?

You must have an account to post Looks.
Once you log in, you can post from "My Page" or from the item page.

I'm having trouble uploading images.

Please check that your image fits the following requirements:
-Image ratio must be 4:3
-Recommended size is 667px x 500px
-File format must be jpeg

Images larger than 10MB cannot be uploaded.
Images will be resized to fit the 4:3 ratio.
Make sure your JavaScript setting is on if you are using a PC. If you are an App user, please update the software to the newest version available.

I'm having trouble searching for items

If you cannot find your item in our database, you can create your own item data.
Select 'Register New Item' and enter the required information.
Items that you register will not appear as a search result search and cannot be used by other users.

How to use the hashtags

Hashtags are used to describe looks. Your post will get more exposure if you use trending hashtags.
Looks with the same hashtags will be grouped together, and show up under search results.

Can I save a post privately?

Yes. Please select "Private" when you post your Look.
Private looks will not be shown to other users.

What should I post / how should I post?

Your look should :

-be you, or should be taken by you
-be related to fashion

The closet function

How do I add items to my closet?

You need an account to use the Closet function.

Once you log in, you can add items from your "My Page" or the item page.

I'm having trouble uploading an image

Please check that your image fits the following requirements:
-Image ratio must be 4:3
-Recommended size is 667px x 500px
-File format must be jpeg

Images larger than 10MB cannot be uploaded.
Images will be resized to fit the 4:3 ratio.
Make sure your JavaScript setting is on if you are using a PC. If you are an App user, please update the software to the newest version available.

I'm having trouble searching for items

If you cannot find your item in our database, you can create your own item data.
Select 'Register New Item' and enter the required information.
Items that you register will not appear in the item search and cannot be used by other users.

Additional functions

How do I change notification settings on my App?

Go to Notifications under Settings. You can set follow/comment/feed notifications to go On/Off.

If you haven't setup a profile yet, notification settings cannot be changed within the app.
Please go to Settings on your browser and change settings there.

I haven't heard back from the WEAR team, I sent a report/requested for a confirmation e-mail.

Confirmation e-mails / profile registration e-mails /password reset e-mails will be sent from the @wear.net domain. Replies to inquiries will also be sent from the @wear.net domain.
Please make sure that this domain has not been flagged by your e-mail provider's spam filter.

Why isn't there a Buy button on the item page?

If the item doesn't have a EC store linked, it won't have a Buy button.

How do I delete a comment I posted?

Click on the delete option next to the comment posted.

Can I use Emoji and symbols?

Emoji and symbols can be used in profiles, comments, and other text, but they may not show up properly depending on the device

What happens if I block a user?

You will not receive any comments and cannot be followed by that users.

Why doesn't the number of followers match the list of followers?

The total number of followers includes users without a profile.
The list of followers will only show followers that have a profile setup.

Merchandise

Is this item in stock? Will it be back in stock?

WEAR is not the seller of these items, therefore cannot confirm the stock situation.

Delete your account

How do I delete my account?

Once you delete your account, you cannot use the same account again.
If you need to delete your account, please click .